Fix payment problems on your account

If you try to buy something on Google Play but your payment is declined or won't process, try the steps below.

If you've bought something then have a problem with or question about it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you take a crimson alert, enter your payment information and look for the team to answer.

    Google Pay notifications

  4. Check your email for the review results.

Endeavor to pay with a unlike payment method

If in that location's a problem with one payment method you can endeavour paying with a different one.

  1. On your Android telephone or tablet, open the Google Play Store app Google Play.
  2. Go back to the particular yous want to buy & tap the price.
  3. Tap the current payment method.
  4. Cull a different payment method or add a new one.
  5. Follow the onscreen instructions to complete your buy.

Fix credit and debit bill of fare errors

At that place may be a trouble with your credit or debit carte du jour if yous see ane of the following error messages:

  • "Unable to process payment: low menu residual"
  • "Unable to complete transaction. Delight use some other form of payment"
  • "Your transaction cannot exist completed"
  • "Unable to complete transaction: expired card"
  • "Right this carte info or try another carte"

To fix these errors, try the following steps:

Make certain your card & address information is up to engagement

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method y'all are trying to use for the buy.
  3. Bank check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your card accost matches the address in Google Payments

If your credit card is registered to a dissimilar address that can crusade the payment to be declined. Check the zip code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Notice the payment method you are trying to utilize for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your bill of fare.
  5. If needed, update the address.

And so, endeavour your purchase again.

Submit any extra information that is requested

If the error message is followed past instructions for submitting additional information to Google, please submit it. We will not be able to procedure the transaction on your account without this information.

Check you accept sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to brand sure you have enough to complete the purchase.

Contact your bank or card issuer

Your menu may take specific restrictions which cause the transaction to be declined. Contact the establishment that issued your card to enquire nearly the transaction and meet if they know the reason for the decline.

Fix errors with other payment methods (straight carrier billing, online banking, Google Play Balance, Gift Cards, and more)

If you see "Your payment was declined due to an consequence with your account"

If you see this message, it might be because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account confronting fraud.
  • We need a little more than information to comply with EU police (Customers from European Wedlock member states only).

To help set up these problems:

  1. Go to the payments center.
  2. Take action on whatever errors or requests in the payments center.
    • Y'all might demand to verify your identity before you can purchase anything through your Google Account.
  3. Make sure your proper name, accost, and payment information are up to appointment.

If y'all are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through direct carrier billing, endeavor the following:

  • Make sure you're continued to your carrier network, direct or by wi-fi.
  • Brand sure you've added direct carrier billing as a payment method.
  • Brand sure you're using the local currency.

If you still have problems, contact your mobile telephone service provider for help.

If you lot can't add a payment method or have a problem with a dissimilar payment method

If you're having a problem with a dissimilar payment method, go to Google Payments to fix the consequence.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for data & provide annihilation that'southward asked for.
  3. Check that your accost is up to date.
  4. Check that the payment methods listed are the ones you want to use.

Menu is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You lot must verify the menu before y'all tin use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenCharge carte du jour.
  4. Inside 2 days, yous'll observe a temporary charge on your card statement along with an viii-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you lot try to verify the payment method once again:

  1. Ostend which carte you want to verify.
  2. Bank check how long ago you tried to verify your card.
    • If less than 2 days: Expect upwardly to 2 days.
    • If more than 2 days: Check your card argument. You should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "carte du jour is ineligible"

You can't use this card for this buy. Try to brand the buy over again with a different card.

If the card y'all want to utilise isn't listed, follow the on-screen instructions to add together a new card.

If you employ dual SIM card devices

Check if the right SIM card is in slot 1 and remove any SIM menu from slot 2.

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